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SMS Bot - Leveling Up Customer Service

by iTelaSoft

Chatbots—consumers love them; they’re more convenient, less invasive. Organisations today see their value as well; these tools help them save time and money while they cater to the needs of their customers.

The ever-changing customer expectations require businesses to step up their game when it comes to customer service. Fortunately, Artificial Intelligence (AI) and connected devices are prominent in today’s digital technology that plays an important role in changing how customer service interacts with customers.

With that, most customer service interactions are handled by bots without the need for human intervention. Therefore, the pressure is on for organisations that haven’t made the switch. Most of them are hesitant due to the lack of human touch, which may result in errors.

Human touch isn’t impossible in automated customer service, and this can be done through personalised communication and timely response.

Automation in Customer Service

Today, there are virtual agents that can interpret the intent of customers to provide desired answers almost as quickly and efficiently as an actual human being. However, not all queries are quickly answered by these bots and require smarter agents.


SMS BOT is a chatbot assistant that provides a cost-effective framework that is easy to set up. What makes it ideal for organisations today is that it’s also highly scalable; hence, you don’t need to worry about it growing with your business. SMS BOT also provides customisable customer servicing that helps businesses thrive through marketing optimisation and sales and support experience.

The Benefits of SMS BOT

What can you expect out of an SMS BOT?

  • Increase your sales: Use SMS BOT to automate the sales process. With its assistance, you can schedule sales calls and meetings, have simpler conversations, add valuable CRM data, and generate leads and qualify prospects.
  • Establish brand loyalty: SMS BOT can guarantee natural conversations to support your customers at every stage of the decision-making process. In turn, you get better chances to foster lasting customer relationships.
  • Scalable: SMS BOT can handle many conversations at any given moment.
  • Boost efficiency: SMS BOT can help automate repetitive tasks that will let you free up your time to focus on more important matters. As a result, it will improve the overall efficiency of your business.
  • 24/7 customer service: Rest assured, with SMS BOT, your customers can have answers to their queries round the clock.
  • Availability: SMS BOT isn’t only for SMS, but it can be used on any online platforms as well.

Innovation in Customer Service

Customer service is a vital part of your business. If you want to reach success, you need to cater to your customers. Therefore, you need to guarantee excellent customer service.

An SMS BOT is a win-win for organisations and consumers today. Consumers have a more convenient way to reach out to businesses, while organisations can save a lot of time and money by implementing an SMS BOT.

In addition to that, the chatbot isn’t limited to SMS; as mentioned, you can have it on any platform that you need. Level up your customer service experience today!

iTelaSoft offers IT services and is also known as one of the top app developers in Sydney. Let us help you improve your customer service today. Contact us!